Frequently Asked Questions
Where do you ship to?
We ship worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout.
How long does shipping take?
Standard shipping typically takes 7-14 business days depending on your location. Expedited options may be available at checkout.
Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us at hello@hallowfest.store to initiate a return.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of being placed. After that, the order may already be in processing. Please contact us as soon as possible if you need to make changes.
Do you offer gift wrapping?
We are working on offering gift wrapping options soon! Stay tuned for updates.
How do I contact you?
You can reach us at hello@hallowfest.store. We respond within 24-48 business hours.